Skip to main content
Tulane Home Tulane Home
Close

Accounts Receivable has reopened in a new physical location at 7029 Freret Street. We are operating fully; however given the current situation with COVID-19, we have limited staff available for in-person customer service. The remaining staff are accessible and working remotely weekdays from 9:00 a.m. to 5:00 p.m.  Please know that while we are diligently working on processing refunds to those who are eligible and responding to emails, we ask for your patience as we are experiencing delays.

Instead of mailing checks, you are encouraged to make electronic payments online at Students Accounts. Please view our Payment Options webpage for more information. 

For COVID-19 related billing questions, view our COVID-19 FAQ’S.

Information for New Students

A copy of our Agreement and Disclosure Statement can be found here Agreement and Disclosure Statement, which is applicable to all account holders. Students and anyone accepting financial responsibility for an account should carefully read this document.

The following is a description of other processes and forms.

Student Accounts

Tulane’s e-bills are accessible on Student Accounts through Gibson Online.  Please log in to Gibson Online at https://gibson.tulane.edu/  to view bills and current activity, authorize others to have access, or to request paper statements if required. Paper statements are mailed only to those account holders who have made this request on Student Accounts.  Electronic payments are also made on Student Accounts. While payments made from checking/savings accounts are free, there is a 2.85% service fee to make payments with credit cards. Students are responsible for making sure their parents or other Authorized Users of the account are signed up for e-billing. Students must invite Authorized Users to access their accounts on Student Account. Click here for instructions to add an authorized user.

Authorization for Release of Information

Accounts Receivable is bound by the Family Educational Rights and Privacy Act (FERPA) regulations which prohibit our representatives from discussing student-specific information with unauthorized parties.  If a student wishes to share his/her financial account information with parents, guardians or other interested parties, the student must complete and return the Authorization for Release of Information form to Accounts Receivable.  The Authorization for Release of Information enables the university to more quickly comply with student and parent requests without jeopardizing the integrity of the account.

Student Health Insurance Waiver/Enrollment

All degree-seeking (exceptions) and J-1 students are required to maintain adequate health insurance while enrolled.  Each fall (or spring for those students matriculating in January), students must either enroll in the university sponsored plan or waive enrollment by providing proof of alternative adequate coverage.  The deadline to waive the university-sponsored health insurance plan is August 15, 2020.  The Student Insurance Plan is administered by Campus Health. Please direct any questions you may about this process to Campus Health by calling (504) 865-5256.

Campus Health is a HIPAA-covered entity and is unable to share private health information without the patient's written permission. Learn how students can request medical records.

Payment Options and Due Dates

Bills are produced on a monthly basis. Bills will be emailed to the student's Tulane e-mail address. Tulane’s monthly statements are accessible through Gibson Online on Student Accounts.  Student must log in to Student Accounts at https://studentaccounts.tulane.edu/ to view bills and current activity, authorize others to have access, or to request paper statements if required.

Students are responsible for making sure their parents or others who pay billed amounts on their account are established as Authorized Users of the account. FINANCE CHARGES will not be canceled if notifications are ignored or improper addresses are supplied by the student. Payment is due on or before the due date printed on the bill. If we receive full payment of the "Amount Due" shown on the bill on or before the due date, no FINANCE CHARGE will be assessed.

Please review our information webpages for the following topics:

Refund Disbursement

Refund Disbursements are processed through Student Accounts. In order to receive a Direct Deposit refund and to avoid a delay of refunding financial aid, please add a bank account on your Refunds tab or enable your payment account for deposit of refunds.

Title IV Release Form and Parent PLUS Release Form

To have excess federal financial aid funds applied to miscellaneous charges on the student’s account, please complete and return the Release of Title IV Funds form; and to apply PLUS funds to charges or refund to student, please complete and return the Parent PLUS Release Form.

W9-S Request for Student’s Federal Identification Number

To provide your social security number to the university, please complete and return the W9-S form. Your social security number is required if you wish to receive a Form 1098-T statement and take advantage of the Educational Tax Benefit.  

Tuition Refund Insurance

Tuition Refund Insurance covers tuition that is not refunded for withdrawal due to medical issues or covering tuition payments due to death of the primary tuition payer. Please visit GradGuard for more information about this this optional coverage.

Student’s Property Renter’s Insurance

Student’s Property Insurance covers loss, theft, damage to personal belongings including electronics/phones, with minimal deductibles. Please visit College Student Insurance for more information about this optional coverage.

The Tulane University department to contact about Tuition Refund and Renter’s Insurance questions: Office of Insurance and Risk Management at 504-865-5653.