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Accounts Receivable has reopened in a new physical location at 7029 Freret Street. We are operating fully; however given the current situation with COVID-19, we have limited staff available for in-person customer service. The remaining staff are accessible and working remotely weekdays from 9:00 a.m. to 5:00 p.m. Instead of mailing checks, you are encouraged to make electronic payments online at Students Accounts. Please view our Payment Options webpage for more information. 

For COVID-19 related billing questions, view our COVID-19 FAQ’S.

Home / Refund Disbursement

Refund Disbursement

Your student account may become eligible for a credit balance refund if overpaid by financial aid funds or after a tuition/fee credit is applied to your account. Refunds are not granted for expected payments, such as financial aid not yet disbursed.

Important

Payments made to Tulane University Accounts Receivable should not exceed the amount of university billed charges. Payments made in excess of billed charges may be returned to the originator. Transaction fees, where applicable, associated with over payments will not be reimbursed by Tulane University.

Request a Refund

Students with a credit balance (displayed as a negative number) may request a refund through Gibson Online. Please allow 1 -3 business days for a response to your request as all requests are processed in the order in which they are received. If approved, a refund transaction is posted to your account. Tulane reserves the right to change the disbursement method for any reason. Credit card overpayment refunds will apply back to the original card. Refunds are not authorized if total credit balance is less than one dollar.

A status update will be available on the Request a Refund form once reviewed by our analyst.  Only one request in "Requested" status is allowed at any one time.

Disbursement Methods

  • Direct Deposit  (1 - 3 days once approved)

    Direct deposit is the fastest and easiest method to receive funds. After approving a refund request, Tulane will attempt to disburse funds to the account configured on your eRefunds profile. If you have not added a direct deposit account to your profile before approval, we will notify you that we are missing this information and hold your refund for seven (7) days pending configuration of an account. Once configured, your refund will disburse as normal. If not configured during the hold period, your refund will be queued into the next USPS refund check batch.

    Please allow 1 - 3 business days for refund request approval. Following approval, most banks will process your direct deposit refund within 1 - 2 business days.

  • USPS Check  (2 - 3 weeks once approved)

    Direct deposit is recommended for refund disbursement. Check disbursements will only be issued in cases where direct deposit is not available. If you have not added a direct deposit account to your profile before refund request approval, we will notify you that we are missing this information and hold your refund for seven (7) days pending configuration of an account. If not configured during the hold period, your refund will be queued into the next USPS refund check batch at the conclusion of the hold period.

    Checks are mailed once per week on Wednesdays. Your refund check will be mailed to your local address, or permanent address if local is not available. It is your responsibility to keep your mailing addresses up-to-date on your student account.

    Please allow 1 -3 business days for refund request approval, and 2 - 3 weeks for check print, mail, and delivery.

Frequently Asked Questions

How do I request a refund?

  1. Log into Gibson Online http://gibson.tulane.edu
  2. Click Request a Refund hyperlink on the Billing tab
  3. Click Submit button

If approved, the status of your request will be updated to "Approved". Check back to this form for status updates.

How do I add a direct deposit account

  1. Log into Gibson Online http://gibson.tulane.edu
  2. Click View Online Account on the Billing tab
  3. Click Refunds tab, then Set Up Account
    If you have previously stored a payment ACH account, you may select that account as your preferred refund direct deposit account.
  4. Enter your US bank checking or savings account information, then click Continue
  5. Confirm bank information is correct, then click "I Agree" checkbox and Continue.
    If you are adding this account in anticipation of a refund, please remember that you will need to request a refund through Gibson Online.  Steps to request a refund are detailed above.