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Accounts Receivable has reopened in a new physical location at 7029 Freret Street. We are operating fully; however given the current situation with COVID-19, we have limited staff available for in-person customer service. The remaining staff are accessible and working remotely weekdays from 9:00 a.m. to 5:00 p.m.  Please know that while we are diligently working on processing refunds to those who are eligible and responding to emails, we ask for your patience as we are experiencing delays.

Instead of mailing checks, you are encouraged to make electronic payments online at Students Accounts. Please view our Payment Options webpage for more information. 

For COVID-19 related billing questions, view our COVID-19 FAQ’S.

Fall 2020 AR COVID-19 FAQ

Will Tulane be refunding any tuition and fees?

We are confident that the education we are offering for fall semester 2020 will be challenging, engaging and rewarding. The majority of our 1800+ undergraduate courses will be taught fully in person, in classrooms that accommodate all enrolled students with physical distancing, or in a hybrid version, with a mix of in-person and online meetings and activities. Around 25% of our undergraduate courses will be converted to fully online courses. Our faculty, world leaders in their subject matter, will continue to teach our classes and remain accessible to our students for the out-of-classroom interactions that reinforce the learning. In addition, students continue to have access to the usual support mechanisms such as academic advising, success coaching, tutoring, and career services, on in-person and remotely. As long as the instruction continues, we will not be refunding any tuition and fees for fall semester 2020.

Will Tulane refund tuition and fees if all classes are converted to online only?

Classes in the 2020 fall semester will include both in-person and online classes. In the event that COVID-19, or any other similar health or safety emergency, in the 2020 fall semester reaches a level at which Tulane moves all instruction online, Tulane will not rebate tuition as long as the instruction continues. In addition, Tulane will not rebate the academic support fee, the Student Health Center fee and the student activity fee for this period as students will continue to have access to these opportunities and receive the benefits from these charges. In the event that Tulane moves all instruction online and requests that for the safety of all concerned, students in residence leave campus, Tulane will rebate a prorated portion of the charges for unused services. These charges may include the following: dormitory room, the base amount of dining plan and recreation center fees.

My student has been charged the Reily Recreation Center Fee. We are not comfortable with current state of affairs at gyms and recreation centers and would like to opt out of this charge.

If the student is attending in residence at Tulane there is no option to opt in and out of student fees. If a student is studying remote only, they are not charged certain fees, but they are also precluded from campus access.

Given the circumstances of COVID-19 and its impact on the economy, why has Tulane increased the tuition, room and board charges for the 2020-2021 academic year?

2020-21 tuition, room and board was set as part of Tulane University’s normal fee setting process and we remain committed, as ever, to providing an engaging undergraduate experience that fully supports the intellectual, social, and emotional growth of our remarkable students.

However, we do understand that COVID-19 has impacted many of our families financially. Therefore, Tulane University is seeking to augment our 2020-2021 academic year financial aid awards for those full-time undergraduates whose families have suffered significant loss in income (defined as a loss of 15% or more of expected 2020 calendar year income) due to economic consequences related to the COVID-19 pandemic. More information about this opportunity can be found here (PDF) 

I would like to sign up for a 5-month TIPP payment plan, but that option is no longer available. What options do I have for stretching out my payments for the fall semester?

Tuition and fees charges are due prior to the beginning of the semester. Tulane Installment Pre-Payment Plan (TIPP) enrollees are allowed an extra month after the due date to complete payments. The final TIPP payment for fall semester 2020 is due on September 15, 2020. You may also contact the Financial Aid Office Plans to inquire about additional aid or loans that may be available. Enrollment for spring semester 2021 will begin on September 1, 2020 with 5, 4, 3 and 2-month plans available. Length of plans are based on the date of enrollment.

Where is my credit from the spring semester?

If the student has not requested a refund for the spring COVID credit, the credit has been applied to any new charges posted to the account. The credit appears as the previous balance on the July 15, 2020 statement.

My student has been approved by the Student Affairs Office to attend fall semester in an online only status this fall. Will any of the fees be refunded?

If a student is approved to attend fall semester in an online only status, the Recreation Center, Student Health Center and Student Activity Fees will be rebated. Credits will be deducted from the student account in 3-5 business days after approval.

Why is Tulane charging the same amount for online classes as it is for in person instruction?

Our faculty, world leaders in their subject matter, will continue to teach our classes and remain accessible to our students for the out-of-classroom interactions that reinforce the learning. In addition, students continue to have access to the usual support mechanisms such as academic advising, success coaching, tutoring, and career services, on in-person and remotely. As long as instruction continues, we will not be reducing tuition and fees for online classes.

My income has been negatively affected by this pandemic. Is Tulane offering any special financial assistance?

We recognize that this pandemic has brought significant financial hardship on many of our students and their families. Therefore, Tulane University is seeking to augment our 2020-2021 academic year financial aid awards for those full-time undergraduates whose families have suffered significant loss in income (defined as a loss of 15% or more of expected 2020 calendar year income) due to economic consequences related to the COVID-19 pandemic. More information regarding this opportunity can be found here (PDF)